Privacy Policy

Effective Date: 12/29/2025

SOUTHALL SPICE LTD (“we,” “our,” or “us”) develops and operates the MyApp mobile application (“the App”). This Privacy Policy explains how we collect, use, retain, and protect information related to users of the App. By accessing or using the App, you agree to the practices described in this Policy. If you do not agree, please stop using the App.

1. Information We Collect

We may collect information to provide and improve the App, including the following categories:

1.1 Information You Provide Voluntarily

You may choose to share personal information with us, such as:

Your name
Your email address
Any information included in communications with us, including support requests or feedback

1.2 Information Collected Automatically

When you use the App, certain non-personal data may be collected automatically, including:

Device type, operating system, and technical configuration
Language preferences and regional settings
App usage data, interaction history, and diagnostic reports
Approximate location information limited to city or country level

1.3 Sensitive Personal Data

The App does not request, collect, or process sensitive personal information.

2. Purpose of Data Collection

We use collected information for the following purposes:

To operate, maintain, and support the App
To improve performance, functionality, and overall user experience
To respond to inquiries, support requests, or technical issues
To analyze usage patterns and enhance App features
To comply with applicable laws, regulations, or legal obligations

3. Disclosure of Information

We do not sell or monetize user information. Information may be disclosed only under limited circumstances, including:

To authorized service providers who assist in App operation or analytics, subject to confidentiality obligations
When required by law, regulation, or valid legal process
To protect our legal rights, enforce policies, or ensure the safety of users

4. Data Retention and User Requests

We retain information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.

If you wish to request deletion of your personal information, you may contact us at khanhtrangkt1414@gmail.com. Requests will be reviewed and handled within a reasonable timeframe.

5. Security Practices

We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, or alteration. However, no system can guarantee absolute security.

6. Children’s Privacy

The App is not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If such data is discovered, it will be deleted promptly.

7. International Users

If you access the App from outside the United States, your information may be transferred to and processed in countries where data protection laws may differ from those in your jurisdiction. By using the App, you consent to such processing.

8. Changes to This Policy

We may update this Privacy Policy at any time. Any changes will be reflected by an updated Effective Date. Continued use of the App after updates constitutes acceptance of the revised Policy.

9. Contact Information

If you have questions, concerns, or data-related requests regarding this Privacy Policy, please contact us:

SOUTHALL SPICE LTD
Email: khanhtrangkt1414@gmail.com
Phone: +442081531222
Address: 92 The Broadway, Southall UB1 1QF, United Kingdom

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